Belmont Village | Connecting Communities Amid the COVID-19 Pandemic
Belmont Village Senior Living has more than 30 facilities across the United States (and one in Mexico City). During the COVID-19 pandemic, Belmont Village implemented critical protective measures to keep their residents and employees safe and healthy.
At the same time, Belmont Village—leveraging its long-standing partnership with Pierpont Communications—increased its presence and activity on social media to help their residents stay connected to loved ones.
The result of this close partnership between Pierpont and Belmont Village saw measurable growth in key social media metrics, including:
- 59% increase in Facebook posts (Q1 vs. Q2)
- 11% increase in Facebook fans/followers (Q1 vs. Q2)
But perhaps most importantly, these efforts resulted in a remarkable 57% increase in Facebook engagement, and 37% increase in Instagram engagement.
These measurements matter because they capture the increased interaction between the Belmont Village communities and their residents’ families and loved ones. These efforts have been further validated by an increase in positive feedback from family members on social media, thanking Belmont Village for their continued care and increased communication during this difficult time. This kind of connection, especially when it’s difficult for families to share time together in person, has been vital in keeping families and loved ones connected.